Consumer service can be referred to the type of services offered to a consumer ranging from consumer’s support to ordering of products for consumers. There are different types of consumer services too which includes; self-service content, phone and email support, walk-in service departments, health and social services, leisure and hospitality services, health and social services, education, etc.
Most times questions arise on whether the consumer service path is a good career choice for them. Well, if you are looking for a job that is honest with an average salary of $79,610 yearly and you get to interact daily with clients then this is the right path of career you should venture in. These career path exposes one to numerous opportunities with clients, working in a serene environment and sometimes even from home and it gives room for improvement in job skills.
10 Good And Available Jobs In Consumer Service
There are tons of available jobs in the consumer service but this article will be only discussing ten (10) of them and they include:
- Call Center Representatives: Workers in these field are mainly saddled with the responsibility of handling customers’ complaints, inquiries, questions through the telephone and give possible feedback. They handle information about a company’s services or products for the clients and help them in any way possible if they are confused.
- Salesperson: The primary job of a salesperson is to promote and sell a company’s services or products to clients. They are the ones closest to the client and the company so they maintain cordial relationship with both. They act as the middle person between both entities and try as much as possible to serve the both to the best of their ability.
- Guest Service Agent: They are mostly found in hotels, restaurants, etc. Their duty is just to welcome clients in, take them to their table, if it is a restaurant, or show them their room in the case of a hotel, take their luggage in and be of any help to them if they need it.
- Personal Concierge: In this path , one mostly finds him/herself working for celebrities, elites, basically rich, wealthy and famous clients. Their responsibilities are to run errands, schedule their appointments, book flights, cars and basically anything they need help with as they might be to busy to do these for themselves.
- Marketing Professional: Workers here are responsible for creating, executing and planning strategies and campaigns that will promote the company’s products and services. They must be able to create compelling materials that will persuade the clients and thereby promote the company.
- Sales Manager: Their main occupation is to oversee the daily activities of the sales crew or department. They organize interview, hiring and training processes of new staff.
- Event Coordinator: They are majorly responsible for planning events like parties, weddings, memorials, corporate functions, etc. and executing them to the best of their abilities. They ensure that everything goes by smoothly from the decorations, catering services, guest lists, security, transportation and venues are all set in place.
- Customer Service Representative: Workers here provide assistance to consumers by answering their questions and concerns about a product or service in the company. They have to find all possible ways to find solutions to clients problems so as to retain and keep as an existing customer.
- Online Chat Support: They are Tech-Savvy workers who can navigate their way easily around a live chat software to provide support to clients who might need help, answer their questions and complaints about a product or service the company renders. They make sure the call and email responses are prompt and precise.
- Retail Store Manager: The day-to-day- activities of a retail store are organized by a retail store manager. He/she is responsible for stocking the shelves, hiring and training of new staff, handling customer’s orders, etc.
Advantages And Disadvantages Of Consumer Service
There are a lot of pros when working as a consumer service provider, firstly, will be the steady and stable flow of income as this is used by everyone at any point in life. Asides, from these workers usually get bonuses, benefits, vacations, insurance, etc. Workers get to be of help to people by bringing solutions to their problems and it is a way of building skills that can be used in other career fields.
Though the job can be stressful and demanding where a worker will pull long hours and even night shifts and weekends. Some customers can get on ones nerves and be difficult, so waking up to go see that on some days is not of an advantage. However consumer service is an interesting and lucrative career choice to venture into.
