The term Quip might not be a very familiar one on the whole especially to people outside the US as it comes with differing definitions but in this context Quip is an electric toothbrush that handles ones oral health. Quip uses battery and overtime will need to be replaced if dead, but sometimes this seemingly very easy process might be difficult to navigate for some persons who want to change their quip batteries.
Another instance, is observing that your quip toothbrush still doesn’t work even after you successfully changed the battery. Well then, this article will show you what to do.
Replace the Quip’s Battery
- Hold the Quip in your hands in a way that the brush bristles back you, and support the brush head with one of your hands while the handle is held down by another hand. Place your thumb on the dots at the back of the toothbrush and firmly pull the toothbrush apart to access it battery. Resist bending the brush head or handle straight back since to avoid damage to the toothbrush or completely spoiling it in the process.
- Next, remove the motor i.e (the part of your Quip sticking out from the handle after you remove the brush head) and to do so -simply put your thumbnail in the small notch on the front of the motor and pull it out from the handle. Alternatively, you can also hold down the plastic wings on the side of the motor and pull it out. For the battery to come off, flip the handle upside down and tap it gently into your palm so the battery comes out. Avoid using other tools on your Quip since you could easily damage it.
- Replace battery with a new AAA battery and hold it upright so the flat negative side is face-down. Insert, the new battery into the Quip so the negative side is on the bottom and the positive side faces up. Tap the bottom of the Quip on a tabletop so the battery goes completely into the handle.
- You can use a standard AAA battery bought from the store or the battery that comes with your replacement brush head when you get one. A battery should last about 3 months in your Quip if you use it regularly.
- Put the motor back into the brush. Hold the motor so the arrow next to the battery symbol points down so you know you’re inserting it the right way. Set the motor in the Quip handle and push it down until it won’t go any further. It’s okay if the motor slightly springs back up.
Push the brush head back onto the toothbrush until it clicks. Align the head of the Quip so the “Q” symbol faces the front of the toothbrush. Press the brush head into the handle until you hear it click. Press the “Q” symbol to turn on your Quip and test the new battery to make sure it works.
Use a new brush head if your old one is over 3 months old. That way, your brush stays fresh. If your Quip doesn’t work after you change the battery, then you may need to take it apart again and look for any problems.
Troubleshoot the Quip Toothbrush
Try a different battery if the Quip doesn’t turn on. Try changing the first battery you had put in if your quip still doesn’t work, set a different battery inside the handle to test it. Ensure the flat negative side of the battery points down when you insert it into the handle, that when done wrongly could be the reason for its unresponsiveness. Put the Quip back together and turn it on again to see if it works. Also, try testing the battery that didn’t work in a different electronic device, like a TV remote, to see if it works there, that might have been the problem.
Remove the motor from your Quip and check if there is any gap between the base on the bottom and the main body, it is ideal to ensure that they are no gaps but, if you find gaps, set the bottom of the motor on a hard surface like a table and push it down on the body to close the seam. Put the motor back into the toothbrush and test it to see if it’s working. If this is properly done and you still have issues with your toothbrush you might have to change it completely or make a complaint to quip via their website.
The Quip help site is a go-to place for you, if you still have unsolved issues with your toothbrush. To, properly lay a specific complaint and get the help you desire, you will need to send virtual images of your toothbrush alongside your text complaints. To do this, first you must have an account with Quip if you want to be covered by a warranty and get replacement parts. Next, put your Quip on a flat surface, with sufficient lighting and take a picture of it. Then, fully disassemble the toothbrush and take another picture of the components together.
If there are any damages to the pieces, make sure you can clearly see it in the photo taken before sending them on the site. Send the pictures along with your problem and order number to the Quip support site so they can figure out the problem and possibly send you a free replacement or how to solve it.
Caution: Don’t throw away any broken pieces since Quip be able to fix or replace things that are missing.