Vanilla Gift is a financial service company, and an authorized seller of Vanilla Visa Gift Cards. They offer a variety of Vanilla Visa Gift Cards, and partner with payment brands to offer gift cards to customers.
They have the perfect gift cards for every occasion and they have the best gift to show appreciation to your friends, family, clients, and employees. Vanilla Gift cards are digital assets , a specific amount of money is loaded into it ,and can be used to purchase items anywhere, as long as Vanilla is an accepted means of payment there.
Vanilla Gift cards are not restricted to a single brand, they also have various collaborations with various platforms. This means a user’s range of shopping is endless. Because this gift card is very resourceful, a Vanilla gift card can be your key to a complete shopping experience.
Also Vanilla Gift offers deliveries for eGift cards by email, once a user purchases a plastic gift card by mail, they can use Vanilla eGift cards and physical gift cards in-store, online, via phone and any mail order transactions.
However, system errors can be inevitable sometimes while trying to use a Vanilla Gift card. This article discusses why the Vanilla Gift system error is occurring, and a few easy and simple ways to troubleshoot.
Vanilla Gift System Error: what are the causes?
The Vanilla Gift system error occurs when a user tries to check the balance of their Vanilla Gift Card. It does not mean you cannot use the card anymore; you can use the card till it has a balance in it. Many users still use their gift cards even after they get an ‘A system error occurred’ message while checking the gift card balance.
These other few reasons can cause the Vanilla Gift system error
- Corrupt browser cookies.
- The vanilla gift card is not yet activated.
How to fix Vanilla Gift System Error
Here are ways to fix Vanilla Gift System Error:
#1. Check the site’s server status
A system error on Vanilla Gift usually appears if the server is down. If that is the case, then you have to wait for some time and try again.
#2. Retype details of your card
Sometimes The “Unable to Query or Check balance” error message usually occurs when you have inputted an invalid code. It also appears if your gift card has not been properly activated. You have to carefully retype the details of your gift card then try again. but if that doesn’t work, return to the store of purchase and ask them to properly activate your card.
In addition to that, check if the card is activated or not. The card is activated at the time of purchase unless you forgot to register the gift card, or you got the gift card as a gift from somebody, and it is not yet activated. The card is valueless unless it is activated, so check whether it is activated. Contact vanilla customer service for it.
Also contact vanilla support immediately if you receive the “Gift Card Damaged” error. This error message indicates that the balance cannot be deducted. It would be fixed once you contact them, or you would receive a replacement.
The “Status on hold” error message might occur while trying to use the card, this message means that the balance on your gift card is frozen and the active status has been revoked. It happens when the gift card is under review for reasons like if is reported stolen, etc. in this case contact Vanilla support team so they fix it.
#3. Disable Ads Blocker
Possibly, the site is not responding to your request because the ad blocker is blocking other functions of the site, while blocking the ads on the site. disable the ad blocker and try again. it might resolve the issue.
How to Disable Ads Blocker on Chrome or Firefox?
- Visit chrome://extensions/.
- toggle the button off.
On Firefox:
- Visit about:addons. on firefox browser.
- Navigate to the Extensions tab, find the adblocker extension and disable it.
#4. Update Browser
The Vanilla Gift system error might be as a result of using an outdated browser to access the site, so make sure you are using an updated browser. Also check for any pending updates for your browser, install the new update if any. Try again to use the card, and see if the error disappears.
#5. Use another Browser
If after updating the browser error still persists, then You can try using another browser to make your purchases because there might be some issues with the settings of the browser you are currently using.
You can use any other browser of your choice, like Firefox, EDGE, Brave, etc.
#6. Contact Vanilla Gift support team
There might be something else causing the error that you can’t fathom, so get in touch with the support team to get more assistance and have the error resolved.