If you are reading this chances are “This photo is not available” error on Viber is likely a problem you’ve encountered at some point while using the app to download or view a photo sent by someone on your contact list.
We know how annoying and disrupting this can be to your flow of communication. No one really likes to be blanked out in the middle of some important conversation because of some technical glitches
In this article, we’ll reveal quick and easy tips for fixing “This photo is not available” error on Viber message, within few minutes and get restored to smooth communication.
Possible Causes of ““This photo is not available” error and Fixes
1. The Sender May Have Deleted the Photo
One of the most common reason why you may be experiencing the message “This photo is not available” error on Viber may be because the photo may have been deleted by the sender after it was sent and delivered.
If this is the case, only a selected number of photos may be affected, there may be nothing wrong with the app, and to have the photos back, you should simply ask the sender to resend them.
Since, deleted or removed photos can’t be further viewed or accessed on Viber.
2. Allow App Permissions
You may notice this photo is not available error message if you haven’t allowed permission to necessary apps.
To fix, simply check and ensure that your Viber app have been granted permission to load images and access your phone’s storage, photos and videos.
For Android Users
- Long press the Viber app icon and tap the info icon from the resulting menu
- Go to Permissions
- Tap on Photos and Videos
- Select the Allow option
For iPhone Users
- Open the Settings app on your iPhone device
- Scroll down and tap on Viber
- Tap Photos
- Select the Full Access option
3. Free Up Storage Space
Most often than not, low storage space could be the reason for some app errors. Ensure your Android or iPhone is running on sufficient storage space, else free it up to allow apps like Viber run smoothly.
Ease in downloading media files that may result in the “This photo is not available” error on Viber can be avoided just by doing this.
To Free Up Storage on Android, follow these simple steps
- Open the Settings app and navigate to Device Care. Or, go to About Device on your Android device.
- Tap on Storage to get a holistic breakdown of your phone’s storage status.
- If low, you can proceed to remove apps or unwanted media files to free up space.
On iPhones
- Open the Settings app on your iPhone.
- Scroll down and tap on General, then select iPhone Storage.
- Free up space, once that is done Viber should start loading pictures and videos normally.
4. Check Viber’s Server Status
Every instant messaging app, go through updates and is prone to occasional server outages, which may affect quality of use and may lead to temporary error messages.
Updates ia usually best to clear bugs in the Viber app which can prevent it from loading images. So, updating to the latest build available from the Google Play Store or Apple Store could possibly resolve the issue.
If Viber servers are down, you should know you are not the only one affected and at such your only option is to wait until Viber fixes them which most usually will get restored in a few hours at most.
To this end, the “This photo is not available” error should resolve by itself.
5. Clear App Cache
The existing cache data associated with Viber may be interfering with the app and causing problems. Clearing the app cache should help fix the issue.
Open the Viber app and head to More > Settings.
Go to Storage.
Tap the Clear Cache Files option.
Reopen the Viber app and check if the error is still there.
6. Restore Viber Backup
If all the above fails, you should try restoring your Viber chat backup from the cloud storage.
This should restore your photos and videos from the backup and fix the “This photo is not available” error on Viber.
Open the Viber app and tap More.
Select Settings from the list.
Go to Account > Viber backup.
Tap the Restore option at the bottom.
Select Restore now to confirm.
Wait for Viber to restore all your chat history and see if it loads the pictures afterward.
Conclusion
When Viber is your personal instant messaging app for staying in touch with friends and family, errors like “This photo is not available” error on Viber can be an unfavorable experience.
Fortunately, with the fixes outlined above this particular error isn’t difficult to solve, and get you back to seemless communication in no time.
FAQs
Does clearing cache files in Viber remove media files?
No. Clearing cache files does not affect any of your Viber photos and videos. It only removes temporary app data the service may have collected to improve its performance.
