You might experience limited connection on Oculus Quest 2. You can attest to the fact that this error message is usually unclear, the causes are not really known to the users.
This error message usually occurs when you are trying to play an online virtual reality game, or download a virtual reality game, or access your profile or any other function that requires internet access on Quest 2.
Oculus Quest 2 limited connection error could mean any of these:
- Successfully connected to your Wi-Fi router but your Oculus Quest 2 headset does not have a valid IP address.
- Connected to the Wi-Fi router but the router lacks adequate internet access.
- Connected to Wifi router but signal is too weak or internet speed is too slow for a meaningful connection.
Reasons for Oculus Quest 2 Limited Connection Error
Here’s why you are experiencing Oculus Quest 2 limited connection error:
#1. Router has not assigned a valid IP address
For Oculus to have internet connection it has to have two connections. The first Connection is one that is connected to the Wi-Fi router and the router must have internet access from your Internet Service Provider.
The router then connects to Oculus Quest 2 to the internet. Any device that wants to connect to the Internet has to have an IP address.
When Oculus Quest 2 headset requests connection to the Wi-Fi router, the router assigns Oculus Quest 2 to an IP address; this happens automatically after you enter the Wi-Fi password.
But due to a glitch in the router it might not respond to your case to request for an IP address immediately. if this occurs severally you will see the limited connection error message appear on Oculus.
#2. Incorrect date and time
Before assigning an IP address to your Oculus Quest 2, it has to assign it a certificate. This certificate serves as a token of trust indicating that your headset has the right to connect to the Wi-Fi router.
One of the things that determines if your Oculus Quest 2 gets a certificate from the router is if the date and the time is correct. Your Oculus Quest 2 and router has to be in the same time-zone on the same date. This serves as a security precautions.
There are security programs in your router that allows connections from only devices in the same date and time zone. This connection requests to your router are genuine.
Some websites and apps have the same security procedures in place so you can only access them when your IP address location matches your time zone and date.
Therefore if your time and date is incorrect you don’t have internet access resulting in Limited connection error on Oculus Quest 2.
#3. Outdated headset
This error also occurs if your Oculus Quest 2 headset is out-of-date. It will be prone to glitches and bugs that causes malfunction.
An outdated Oculus Quest 2 is the major cause of most issue users face with their headsets including the limited error message.
Meta releases version and build updates for Oculus Quest 2 periodically. The version update is long term and are used to introduce new features and capabilities; while the build update is frequent and used to fix and prevent bogs.
Update Oculus Quest 2 to install a new update so your headset continues to function properly and avoid these errors.
As a Norm these updates download by default and installs automatically; however some issues on your network or headset or Wi-Fi availability can cause your Oculus Quest 2 to be outdated.
#4. Too many devices on your Router
There are too many devices connected to your router and sharing your internet speed. Connection will be slow resulting in limited connection error. Router has to distribute sufficient and quality signals to these devices; but there is a limit to how much signal it can send for good connection. This might be too much load on the router and the quality of the signal will drop.
Other devices operating 2.4 GHz frequency but not connected to the Wi-Fi may send out signals that interfere with your Wi-Fi signals thereby causing the limited connection error. Examples of such device is the cordless phones, Bluetooth devices , microwaves garage door openers, etc. This is why proximity to the playing area is very important.
They may interact with code errors, task overload or connectivity issues which could cause headset to malfunction and have network connection issues. The bug can come from a newly-installed update or anywhere else.
#5. Bugs in the Router
Some of the causes of bugs in router includes ;
- Heat: Router should not operate beyond specific temperature range, keep away from a hot environment and avoid too many devices connected to the router.
- Stored electricity: Stored electricity can cause bugs because some routers have backup batteries that can store small electricity if it’s in a place for a long time. This could cause glitches which could affect network connectivity .
#6. Line of sight interference
This simply means there are structures between your playing area and Wi-Fi router which can interfere with signals. Example the tinted glass this can obstruct Wi-Fi signals.
#7. Wi-Fi radio frequencies in use
Most modern Wi-Fi routers have 2.4 GHz and 5 GHz frequency . With 2.4 GHz there is less speed but more Wi-Fi range while with 5ghz there is more speed but less Wi-Fi range.
Your Wi-Fi connection may be slow if you use a 5 GHz frequency with a very long distance between your Wi-Fi, your router and your headset.
#8. Wi-Fi is too slow
If the Wi-Fi speed is too slow you won’t access the Internet successfully, then you encounter the limited connection error being displayed.
Due to poor internet speed you can’t access the internet. It could be from your Internet Service Provider who might be having technical issues that could affect internet speed. You can access the connection from within your playing area by streaming a video to test properly if it is from Internet Service Provider. You can contact your Internet Service Provider to resolve if it is from them.
Ways to fix Oculus Quest 2 Limited Connection Error
#1. Enter Quest 2 time and date manually
If your headset loses connection to network the time server by default will be incorrect because it will go back to the default factory setting’s date and time.
But you can switch off network providers time and use manual provided time.
- Open side Oculus Quest on your PC and ensure the green connected icon at the top left left of the side Oculus Quest home screen is showing.
- Click on install apps icon that is the three rows of 3 dot.
- Toggle to Enable Show All When the page opens search for settings on the search bar.
- Click the gear icon next to com.android.settings from the search results.
- Under Manage App select Launch App.
- Then strap on your Quest 2 headset: A Window similar to the Android phone settings will appear.
- Use the controller and scroll to System then select Select time and date.
- Toggle to disable Use Network Provided Time.
- Enter correct time and date click the X at the bottom left or press the B button several times to exit the windows.
- Then restart your headset.
If the side Quest is not set up on the PC then follow these steps; Downloader and Install side quest version for OS for OS like Windows, Mac, Linux, Android and create an account on the side Quest.
#2. Restart Router
Restart router to clear bugs and glitches causing the issue. It will also Force browser to accept IP address request from headset and issue them automatically switch off router > then unplug > wait for 5 minutes to ensure cooling and complete electricity shedding in the router > plug back in and switch it on.
Always place your router 1 feet above the ground and do not place close to a device that gives off heat.
#3. Use your phone’s hotspot
Using a phone hotspot will provide internet connection you need at the time, this is also to confirm if your router has issues.
Turn on Mobile and ensure you have a data subscription> go to Quick Settings Menu > Tap on Hotspot and activate it > Press the Oculus button on the right controller > go to Quick Settings > tap on Wi-Fi and click on the name of hotspot on mobile > enter the password and connect.
On iOS:
Go to settings click on cellular >Tap personal hotspot >Toggle allow others to join > Password will be automatically generated and displayed on the same windows
On Android:
go to Settings > click on Network and Internet > go to Hotspot and Tethering > toggle to enable mobile hotspot > Set up Hotspot > enter the password and save .
#4. Connect USB and enable debugging
Connect a working USB to the computer and put on your headset . Tick ‘Always allow from the App’ click OK to allow.
#5. Hard reboot your headset
- Perform a hard reboot on your headset to offload the software and hardware error that can cause the issue. Also ensure that all the programs that are needed to make Oculus Quest 2 function properly are loaded from memory.
- Press and hold Power and Volume button on headset at the same time Hold until the boot menu appears on the screen.
- Use the volume buttons to navigate and highlight boot device.
- Then use power button to select boot device option.
#6. Update headset firmware manually
For Oculus Quest 2 to update turn it on and connect to the internet. Leave on sleep mode long enough for the update to download and install to update manually.
- Connect headset to a hotspot and put on your Oculus headset.
- Press Oculus button on the right controller.
- Click the ‘clock icon’ select settings and go to system.
- Click on software update at the top right corner select to update if any available or After setting > click About > then select download or install updates.
#7. Factory reset headset
This is the last option if others don’t work. Its to eliminate the issue and it is made all the other issues including the limited connection error.
- Before performing a hard reset, ensure you backup important files to Oculus Backup.
- Strap your headset after connecting it to a Hotspot.
- Then press the Oculus button on the right controller.
- On the Menu, select Quick Settings > Settings > System > Cloud Backup.
- Toggle the switch to turn it on an wait for 30 minutes before proceeding to do factory reset.
- Ensure headset battery is fully charged.
- Turn off headset.
- Hold the Volume down and power button at the same time for few minutes until the start up screen loads on your headset.
- Use the volume button on your controller to highlight Factory Reset and use the power button to select it.
- Use Volume down button to highlight; Yes, Erase and Factory Reset.
- Select with the Power Button.
If you are using the phone:
- Open Oculus app on your phone.
- Select Devices and Select Oculus Quest 2 Headset.
- Go to Advanced Settings and click on Factory Reset.
- Confirm Reset.
#8. Contact Oculus
If problem still persists you can contact Oculus support to help you fix it. If you are still under the 2 year warranty you can request for a refund or replacement, or a repair.
Note the 14 digit serial number on the battery compartment and provide to Oculus support.
Hopefully these few steps will help you fix Oculus Quest 2 Limited Connection Error.
