Amazon Q, a new performance-based chatbot has been unveiled by Amazon. The new chatbot uses company-specific data to answer employee questions and customize its responses to the needs of different departments and job roles. The chatbot develops content and is powered by a generative artificial intelligence.
On November 28th, 2023 , Andy Jassy, Amazon CEO posted on x, formerly twitter, about a new type of generative AI-powered assistant that is specifically for work and can be tailored to business.
“Really excited to share with customers Amazon Q—a new type of generative AI-powered assistant that is specifically for work and can be tailored to your business,” Andy Jassy posted on X. He further explained that the new Chabot provides immediate, relevant information and advice to help streamline tasks, expedite decision making, and help boost creativity and ingenuity at work.
Amazon, BMW Group, Gilead, Mission Cloud, Orbit Irrigation, are few organizations already utilizing it. Amazon Web Service (AWS) vice president of Artificial Intelligence, Matt Wood, explains how easy it is to configure and customize Amazon Q for organizations. It assists customer service agents to build proposed responses, respond to inquiries with expediency and exactness, and provide links to relevant articles using real-time data from customer interactions to tailor the conversation. Contact centre agents can now build it for customer self-service experiences.
Employees can chat with it using conversational interface, input queries, receive necessary and incredible answers, create content, and take actions, all informed by the Chatbot understanding of their company’s information archives, code bases, and business processes. It also personalizes its interactions with individual employees, helping them with everything from streamlining tasks to making speedier decisions, accelerating problem solving, generating content, and troubleshooting problems, as well as encouraging creativity and originality.
Just like ChatGPT, it possesses a simple and conversational interface. Company’s data are safeguarded . This protects answers from privileged and confidential business information popping up at other companies. It is the latest development oriented toward customized AI assistants. Amazon S3, Dropbox, Google Drive, Microsoft 365, and Salesforce are some database interfaces that offer optimum license for businesses to connect their data. This aims to make tailored chatbots. To read more on Artificial Intelligence, click here.